how to work with a virtual assistantHow to work with a Virtual Assistant

Your Virtual Assistant will explain our usual working practices when you brief your task.  Since 2004, we’ve “fine tuned” the most common client tasks into a set procedure so that it maximises efficiency, saving you time and money.  We use a variety of specialist tools to complete your tasks so that we’re often much faster than a traditional assistant, who wouldn’t normally have access to this kind of technology.

Send a task to your Virtual Assistant

All incoming tasks should be sent to which is manned Mon-Fri 9am-5pm.  Emails are usually acknowledged within the hour, and you will be given an ETA on your task with the acknowledgement.

Turnaround for your Virtual Assistant tasks

Usually tasks under an hour long received by 5pm are completed next working day before 10am.  If we can’t complete the task in that timescale, we’ll give you an estimated delivery date.

Should you require a faster turnaround, we do offer a “rush job” service, which is subject to a £25 admin fee.  The reason for this is so that we can prioritise jobs properly and make sure they all hit the deadline.

Who is doing my virtual assistant work?

Usually your assigned virtual assistant will complete your task.  However, if for some reason they are unavailable or the task falls outwith their skill set, they’ll use one of our team of VAs to complete the task.  They will then check it before it is returned to you to make sure it complies with your usual standards.

All typing work is proofread by the typist, and then re-checked by a second person using a fresh pair of eyes.  Our eagle eyed assistants often pick up small errors in each other’s work which would otherwise be overlooked.

To meet the team, click here.

Client Confidentiality

As virtual assistants, we’re often privy to sensitive material.  All your data is held securely, with all of our assistants being subject to strict confidentiality contracts before starting work for us.  Read more about our Business Ethics here.